Privacy, cookies & data protection

Your information deserves clarity and care.

This notice explains what Fugle Media collects through this website, why we use it, who may receive it, and the choices and rights available to you.

Responsible party: Fugle Media (Pty) Ltd

Information Officer: Tiaan Viljoen

Last updated: 8 September 2026

Scope and governing principles

This notice applies to visitors, prospective clients, clients and other people who interact with fugle.co.za, its forms, communications and related services. We process personal information in line with South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA), the Promotion of Access to Information Act 2 of 2000 (PAIA), and applicable provisions of the Electronic Communications and Transactions Act 25 of 2002.

Fugle Media (Pty) Ltd is the responsible party for the personal information described here. This notice is a practical summary and does not limit rights granted by law.

Information we collect

Contact details such as your name, email address and telephone number.
Project information you provide through an enquiry form, email, WhatsApp conversation or consultation.
Technical information such as IP address, browser type, device information, referring page, timestamps and security logs.
Website usage information, subject to your consent choices, such as pages viewed, interactions, approximate location and campaign source.
Business, billing and contractual information where you become a client.

Providing enquiry information is voluntary, but we may be unable to respond or prepare a proposal without enough information to understand your request. Please do not submit unnecessary sensitive or confidential information through the website.

Why and on what basis we use it

To respond to enquiries, discuss requirements, prepare proposals and take steps toward a contract.
To deliver services, manage client relationships, keep business records and meet legal obligations.
To operate, secure, troubleshoot and improve the website.
To measure website performance and understand useful content where consent is required and granted.
To send direct marketing only where permitted by law, with an accessible opt-out.

Depending on the activity, our lawful justification may be consent, steps requested before entering into a contract, performance of a contract, compliance with law, or a legitimate interest that does not unjustifiably override your rights.

Enquiry forms and communications

When you use our footer enquiry form or Start a Project form, the submitted information is stored in WordPress and emailed to info@fugle.co.za. We use it to respond and to maintain an appropriate business record. Website forms use security controls including CSRF protection, a honeypot and Google reCAPTCHA.

Google reCAPTCHA may process technical and interaction data to distinguish legitimate visitors from automated abuse. Google’s own privacy terms apply to that processing. If WP Chat App is enabled, selecting the WhatsApp contact option transfers you to WhatsApp; Meta/WhatsApp then processes information under its own terms. We do not place a Meta chat widget or Meta Pixel merely by providing a standard WhatsApp link.

Cookies and consent

Cookies and similar technologies are small files or identifiers used to provide website functions, remember choices, protect forms and, where permitted, measure usage. We group them as functional, preferences, statistics and marketing technologies.

Strictly necessary technologies

These support security, consent preferences, administration and essential website operation. They cannot always be disabled through our banner.

Statistics and marketing

Google Site Kit may connect Search Console, PageSpeed Insights and Google Analytics. Search Console and PageSpeed reporting do not by themselves require a visitor analytics cookie on every page. If Google Analytics or advertising services are activated, related tags and cookies will be controlled according to the visitor’s consent choices and applicable law.

Complianz manages the cookie banner, consent categories and current cookie inventory. You can accept, reject or change optional categories through the cookie settings control. Withdrawing consent does not affect processing that was lawful before consent was withdrawn.

The live cookie inventory and expiry periods may change when services are added or updated. The consent tool’s cookie scan is the current operational record and should be reviewed after every material plugin or tracking change.

Who receives information

We do not sell personal information. We may use vetted service providers for website hosting, email, security, analytics, professional advice and business administration. They receive only what is reasonably needed for their role and should process it under appropriate confidentiality, security and data-protection obligations.

Relevant providers may include the website host, WordPress and its operational plugins, Google where its services are enabled, and WhatsApp when you choose that contact channel. We may also disclose information where required by law, to protect legal rights, or in connection with a legitimate business restructuring.

International transfers

Some technology providers may process or store information outside South Africa. Where this occurs, we take reasonable steps to use providers and arrangements that offer an adequate level of protection or another lawful basis for cross-border processing under POPIA.

Retention and security

We retain personal information only for as long as reasonably necessary for the purpose collected, an active relationship, legal and tax obligations, dispute resolution, security or legitimate recordkeeping. Enquiries that do not become projects are periodically reviewed and deleted or anonymised when no longer needed.

We use reasonable technical and organisational safeguards appropriate to the nature of the information. No internet service is completely risk-free, and we cannot guarantee absolute security. Suspected compromises are assessed and handled in line with applicable notification duties.

Your rights

Subject to applicable law, you may ask whether we hold your personal information and request access, correction, deletion, restriction or objection. You may withdraw consent and opt out of direct marketing. We may need to verify your identity and may retain information where law requires it.

Send requests to info@fugle.co.za. You may also lodge a complaint with the Information Regulator (South Africa) through its official channels at inforegulator.org.za.

PAIA access requests

Requests for access to records are handled under PAIA and, where applicable, section 23 of POPIA. Our PAIA manual should be read with this notice and made available through the website once finalised. A request may be refused where a lawful ground for refusal applies.

Official PAIA guidance and prescribed request forms are available from the Information Regulator.

Children, automated decisions and external links

Our services are intended for businesses and adults. We do not knowingly seek personal information from children through this website. We do not make decisions producing legal or similarly significant effects solely through automated processing.

Links to external websites and services are provided for convenience. Their privacy practices are controlled by their respective operators, and we encourage you to review their notices.

Changes to this notice

We may update this notice when our services, providers or legal obligations change. The revision date above shows the latest version. Material changes will be communicated through an appropriate website notice where necessary.